Workforce Coordinator, The Skills Initiative

University City District (UCD) is a non-profit, special services district that leverages a unique partnership of universities, health systems, large and small businesses, and community groups to invest in public spaces, address public maintenance and public safety issues, bring life to commercial corridors, promote job growth and innovation, and connect residents to career opportunities; by way of The Skills Initiative. 

The Skills Initiative is a nationally recognized workforce intermediary. We implement custom talent solutions focused on connecting the City’s talent to opportunities within prestigious companies, organizations, and institutions. Through partnerships with local organizations and anchor organizations, the Skills Initiative creates pathways to employment and fosters economic mobility.    

Position Overview

The Workforce Coordinator plays a critical role in supporting recruitment, participant onboarding, and program delivery across The Skills Initiative’s workforce training programs. This position ensures a seamless participant experience from application through program completion by coordinating recruitment logistics, maintaining accurate participant records, and supporting day-to-day operations.

This role requires strong organizational skills, attention to detail, and the ability to coordinate across multiple teams including recruitment, program management, and training partners.

Recruitment Coordination

• Collaborate with the Recruitment Team to execute recruitment strategies and adhere to established timelines
• Review applications using a rubric for all recruitments 
• Support interview days and assessments through scheduling, space management, technology setup, welcoming and supporting applicants, and troubleshooting issues as they arise  
• Provide administrative support to the Recruitment Team including managing documents, scheduling meetings, and maintaining data input and quality
• Collect and track required participant documentation and forms
• Maintain onboarding checklists to ensure participants meet enrollment requirements

Applicant Experience

• Communicate with applicants regarding the next step and recruitment activities
• Participate in information sessions by managing the comment section, running the Q&A portion, and supporting in other ways as requested
• Manage recruitment email inbox by responding to applicant inquiries in collaboration with the Recruitment Manager
• Manage participant onboarding documents, using designated platforms and tools to review documents submitted and upload them to appropriate channels and platforms
• Co-lead Participant Agreement Meetings and support the programmatic onboarding processes for new cohorts
• Update applicant pipelines and checklists to prepare for applicant pipeline meetings
• Prepare WIOA registration documents or technical training documents when required
• Work closely with the Programming Team to hand off required documentation and enrollment for cohorts

Participant Communication

• Manage participant email reminders regarding program requirements and documentation needs
• Serve as the point of contact for participants regarding issues related to onboarding documentation and recruitment activities
• Ensure participants understand program expectations and participation requirements
• Escalate applicant concerns or challenges to supervisors as appropriate

Data Tracking and Reporting

• Maintain applicant and participant records in internal systems including Salesforce
• Ensure participant files are complete and documentation is properly stored in Salesforce and other channels in preparation for internal audits and grant reporting
• Assist with preparing program data reports for internal teams and funder reporting
• Identify and flag missing or incomplete participant data

Continuous Improvement Support

• Support distribution of applicant feedback surveys
• Track applicants’ status across recruitment activities, including initial recruitment, Participant Agreement meetings, and Orientation to identify areas of attrition for improvement

Qualifications

Required

• Bachelor’s degree or demonstrated equivalent professional experience in workforce development, education, or related field
• 2–4 years of experience in program coordination, workforce development, education, or nonprofit operations
• Strong organizational and project coordination skills
• Experience managing multiple priorities across different teams
• Strong written and verbal communication skills across multiple modes including email, phone, and virtual meetings
• Proficiency with Zoom, Microsoft Office Suite, Google Workspace, and database systems
• Demonstrated commitment to The Skills Initiative’s mission of advancing economic mobility through employer-driven workforce strategies.

Preferred

• Experience working in workforce development or training programs
• Experience with Salesforce
• Experience coordinating recruitment or participant enrollment processes 

Work Environment

This is a fast-paced, collaborative role that operates across office and training environments. The position is primarily in-person, with flexibility as appropriate, and requires occasional early morning or evening availability to support program delivery and employer engagement.

Team members regularly manage multiple priorities and shifting timelines, particularly during active program cycles. Success in this role requires comfort with ambiguity, strong communication across internal teams and external partners, and the ability to move between planning and in-the-classroom execution.

Reporting Structure

This role reports to the Director of Operations and works closely with the Recruitment Department and Program Managers to support recruitment coordination, participant onboarding, and program operations.

Salary

• $65,000

To Apply

As part of your cover letter, please also include a brief response (2–3 sentences) addressing the following questions. Please keep in mind that there are no wrong answers! We ask this to better understand your work style and how to create an environment that allows you to do your best work. 

1. How do you best process information? (For example, do you prefer to brainstorm aloud, or read and reflect before responding?) 
2. How do you best receive feedback? (For example, written, verbal, or through collaborative discussion?)

Finally, a real person will be reading every application, so please bring your humanity to your cover letter. No need to game the word choice algorithm, just let us know why you think you would be a great addition to our growing team!

If you are interested in this role, please email your resume, cover letter, and the answers for consideration to Erica Jorden, Director of Human Resources at ejorden@universitycity.org with the subject line “Application for Workforce Coordinator at Skills Initiative.”